Q. Do I need to buy registration code for all my computers. For indivadual use, one registration code can be installed up to 3 computers, which belongs to the same user. For company use, you have to buy registration code for every computer. Please contact us to get discount for company use(at least 3 codes. Q. Do I need to uninstall PTZ Controller 2.9 or lower version before I install PTZ Controller 3.6. No, you can keep PTZ Controller 2.9 or lower version. PTZ Controller 3.6 is a new application. Q. How many PTZ camera protocols does PTZ Controller 3.6 support. It supports protocols for Pelco D, Pelco P, AD, Bosch, Sony, Panasonic WV/AW, Samsung, LG, LiLin, Canon, and Hitachi. Q. What kind of joystick work with PTZ Controller 3.6. It works with USB joystick or gamepad. We recommend Logitech s extreme 3D joystick or Logitech RumblePad. The lastest version supports Xbox 360 controller also. Q. How to control PTZ camera remotely. You can control you PTZ camera remotely by sending Request through webpage browser. Q. Does PTZ Controller 3.6 support multiple serial ports. Yes, PTZ Controller v3.6 supports multiple PTZ Cameras connected by different COM Ports. Q. Does PTZ Controller 3.6 support IP PTZ Camera. No, PTZ Controller 3.6 supports Serial Port PTZ Camera ONLY for now. Q. Why I can not run PTZ Controller 3.6 on WinXP. You need install at least Framework and DirectX SDK to run PTZ Controller 3.6 on WinXP. Q. Can I install PTZ Controller 3.6 on Win8 and Win10. Yes, PTZ Controller 3.6 works well on Win7, Win8 and Win10. If not, please be sure Framework and DirectX SDK are installed. Please contact us if you have any question.
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